Cancellation & Refund Policy

The refund you receive depends on how far in advance you cancel, calculated from your check-in date:

• 30 days or more before check-in — 90% refund of the total booking amount (10% administrative fee retained)
• 15 to 29 days before check-in — 50% refund
• 7 to 14 days before check-in — 25% refund
• Less than 7 days before check-in — No refund
• No-show or early check-out — No refund for unused nights

Email newdaystay@gmail.com or message +91 63607 34483 on WhatsApp with your booking confirmation ID. Cancellation requests are timestamped when received.

• Refunds are processed to the original payment method within 5–10 working days of confirmation.
• Razorpay processing fees (~2% + GST) are non-refundable and will be deducted from the eligible refund amount.
• You'll receive a refund reference number via email once the refund is initiated.

Free date changes are permitted up to 14 days before your original check-in, subject to availability and any tariff difference. Modifications closer to the check-in date will be treated as a cancellation plus a new booking.

In case of natural disasters, government-imposed travel restrictions, medical emergencies with valid documentation, or property-side issues that make the stay uninhabitable, NewDayStays will offer either a full credit note valid for 12 months or a full refund at our discretion.

Bookings for 5+ guests or stays longer than 14 nights follow a customised cancellation schedule that is confirmed at the time of booking. Please refer to your booking confirmation for details.

In the unlikely event that we are unable to honour a confirmed booking, we will offer you a fully refunded stay plus a comparable alternative property (or a full refund plus a 20% goodwill credit).